Fire Glass UK are finalists in two categories at this years G19 Awards – the industries biggest and best awards, held on 29th November at the London Hilton, Park Lane. Nominated for ‘Glass Company of the Year’ and ‘Unsung Hero’ for Sam Hawthorne, our UK Branch Manager.
The UK branch has grown from strength to strength under Sam’s leadership. Having initially joined the company as an Administrative Assistant, it soon became clear that Sam was capable of much more and she quickly progressed to Deputy Branch Manager and subsequently Branch Manager, in charge of our largest branch and a 40-strong workforce. Below, we find out more about Sam and why we think she deserves such an accolade.
WHAT IS A TYPICAL DAY AT FIRE GLASS LIKE FOR YOU?
With a 40 strong workforce the day normally starts early with walking the shop floor to ensure we are prepared for the day ahead and the team have everything they need. On a normal day we have between seven and eight vehicles out delivering products across the UK, so it is important we achieve this in a timely manner and adhere to delivering on time and in full. Once all the staff are in we start by having a motivational daily briefing so that everyone knows what they have to do that day.
The health and safety of our staff is a big part of the day and it is my duty to ensure we operate a safe working environment. Daily procedures are in place to enforce this which is closely monitored.
At Fire Glass UK, we strive for excellent customer service and satisfaction, so along with the rest of UK’s office team ensure that our customers are treated with the highest priority, spending the majority of the day liaising with our customers and ensuring they are treated in a professional manner, so they have a positive experience dealing with our business.
Throughout the day I monitor production to ensure that we are on schedule to achieve everything we have set out for the day, working closely with our Production and Transport Manager to monitor our progress.
Staff wellbeing is also of great importance for the business, myself and all management who are readily available to make sure staff are happy and supported.
My day usually ends with overlooking the next day’s production schedule where I can familiarise and discuss objectives for the coming day.
WHAT DO YOU LIKE BEST ABOUT YOUR JOB?
I really like that Fire Glass promotes career growth internally. Our commitment to training and development programs has allowed me to advance to a senior position within a short amount of time. Career growth was one of the things that appealed to me most about working for Fire Glass, and has enabled me to grow in confidence and achieve my work goals which is to liaise and assist our clients. Customer care is a core principal of ours and I enjoy managing and building on relationships, which is very important in this industry. Happy customers means a happy and health workforce. No two days are the same, I enjoy the versatility of the role and what each day brings.
WHAT PARTS OF YOUR JOB DO YOU FIND MOST CHALLENGING?
Every job comes with its own challenges, which can be a great way of developing a new skill set. I have learnt to work collaboratively with my team, allowing them to work more productively and deliver more positive results for the business. Teamwork is so important in all job roles from junior positions to management. Managing relationships and maintaining them is based on a mutual trust, this in turn creates happy and healthy environments.
WHAT ADVICE WOULD YOU GIVE SOMEONE WHO IS SEEKING THE SAME LINE OF WORK?
No matter what job role you have, if you have passion and dedication you can achieve your dreams. Always work hard and go the extra mile. Your hard work will get noticed.
WHAT DO YOU DO OUTSIDE WORK?
I like to socialise with friends and family with a gin or two.
WHAT IS YOUR FAVOURITE BAND/ALBUM?
The very best of The Stone Roses.
FAVOURITE PLACE TO EAT AND WHAT?
I enjoy a classic Sunday roast will all the trimmings!
WHAT IS YOUR PERSONAL MOTTO?
“Tomorrow is another day” – it is important not to be defeated by bad days or difficult times. I believe that the difficult days make us better.
Thanks to Sam for giving us an insight into her daily life. We hope you enjoyed reading it. Look out for more or our ‘A day in the life of….’ articles coming soon.
Good Luck Sam and all other G19 Awards finalists.
Sam can be contacted at: Fire Glass UK, 24–26 Hainge Road, Tividale, Oldbury, West Midlands B69 2NH. Tel: 0121 667 9089 Email: firstname.lastname@example.org
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